This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

My hard drive (hd) failed. Used Firefox and Sync on this hd. My company shipped me a new hd, I installed Firefox, logged into Sync but nothing synced. Why?

  • 2 respuestas
  • 2 tienen este problema
  • 6 visitas
  • Última respuesta de dpbjr

dpbjr
dpbjr
more options

I was running the latest Firefox with the new Sync on the hard drive that failed. I'm able to access my Sync account with the new install of Firefox on the new hard drive, but none of my bookmarks and passwords that were being synced from the previous install are syncing to my new install. It looks like everything was lost. Any ideas on how to resolve this? Thanks!

I was running the latest Firefox with the new Sync on the hard drive that failed. I'm able to access my Sync account with the new install of Firefox on the new hard drive, but none of my bookmarks and passwords that were being synced from the previous install are syncing to my new install. It looks like everything was lost. Any ideas on how to resolve this? Thanks!

Todas las respuestas (2)

Safwan Rahman
Safwan Rahman
  • SUMO Warrior
more options

Hi, Can you please write the following address in your address bar and check if the bookmarks and password was tick marked?

about:preferences#sync

Let us know. Regards

dpbjr
dpbjr Autor de la pregunta
more options

Hello, All of the boxes are checked on my new install, mainly Bookmarks and Password which are my biggest concern. I can't see if they were on my previous install on the bad hard drive because I've already uninstalled Firefox (...did this for security reasons due to all my personal passwords being stored on the hard drive that I'll be sending back). If memory serves me correctly, I had enabled Bookmarks and Passwords on the old drive when I first installed Firefox 6-8 months ago, which is why I was surprised everything didn't Sync (I was waiting for it to work it's magic and automatically Sync all of my data onto the new hard drive and new install of Firefox).

BTW, I still have the old hard drive but have uninstalled Firefox. Is there anyway for me to get the Bookmarks and Passwords off of the old hard drive manually, back them up and move them to the new hard drive and new Firefox install?

Thanks, Dan