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Download add-ons causing crash

  • 1 respuesta
  • 1 tiene este problema
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  • Última respuesta de the-edmeister

bmoreken
bmoreken
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I was using the add-ons Video Download Helper and Flash Video Downloader until about two weeks ago with no problem. Recently, using either one of them causes a total freeze, which causes a forced shutdown. Task Manager cannot be accessed in Win 7 and there is no way to recover without the shutdown. I'm using latest Firefox and have tried disabling each add-on and trying the other, but nothing helps.

I was using the add-ons Video Download Helper and Flash Video Downloader until about two weeks ago with no problem. Recently, using either one of them causes a total freeze, which causes a forced shutdown. Task Manager cannot be accessed in Win 7 and there is no way to recover without the shutdown. I'm using latest Firefox and have tried disabling each add-on and trying the other, but nothing helps.

Todas las respuestas (1)

the-edmeister
the-edmeister
  • Moderator
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Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.