Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

display error facebook and youtube - partially loaded/grey screen

  • 2 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de cor-el

stevesea
stevesea
more options

sometimes when changing pages (selecting videos, profiles, etc... anything that loads a new web page) on facebook and youtube, the screen will freeze or fail to load, leaving me staring at a grey screen. Sometimes, like in the picture I included, the sidebar for youtube will appear. as well.

Audio will start and continue to play.

Extensions: LastPass, NoScript (no scripts blocked on either website), AddBlockPlus (happens no matter the settings), Dictionary extension, Intermedia AppID, NewScrollBars, Reddit Enhancement Suite.

sometimes when changing pages (selecting videos, profiles, etc... anything that loads a new web page) on facebook and youtube, the screen will freeze or fail to load, leaving me staring at a grey screen. Sometimes, like in the picture I included, the sidebar for youtube will appear. as well. Audio will start and continue to play. Extensions: LastPass, NoScript (no scripts blocked on either website), AddBlockPlus (happens no matter the settings), Dictionary extension, Intermedia AppID, NewScrollBars, Reddit Enhancement Suite.

Todas las respuestas (2)

stevesea
stevesea Autor de la pregunta
more options

Added example image

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window