This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox opened. Tab did not load. Exit Firefox. Firefox remains opoen but no visible browser. Cannot uninstall and then reinstall. What to do?

  • 4 respuestas
  • 3 tienen este problema
  • 7 visitas
  • Última respuesta de jayelbe

boyerdus
boyerdus
more options

Tried to reoopen Firefox from taskbar. Icon glows then does not load-no browser in view. Try to uninstall and then reinstall through Control Panel and also helper.exe but in both situations Windows tells me to close Firefox first but Firefox browser is not viewable.

Tried to reoopen Firefox from taskbar. Icon glows then does not load-no browser in view. Try to uninstall and then reinstall through Control Panel and also helper.exe but in both situations Windows tells me to close Firefox first but Firefox browser is not viewable.

Solución elegida

Hi boyerdus,

Sounds like Firefox didn't close correctly.

We can force it to close using these steps:

  1. Hit Ctrl+Shift+Esc
  2. On the Processes tab, you should see Firefox. Click it, and click End Task

After that, try relaunching it. Let us know if it works!

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (4)

jayelbe
jayelbe
more options

Solución elegida

Hi boyerdus,

Sounds like Firefox didn't close correctly.

We can force it to close using these steps:

  1. Hit Ctrl+Shift+Esc
  2. On the Processes tab, you should see Firefox. Click it, and click End Task

After that, try relaunching it. Let us know if it works!

boyerdus
boyerdus Autor de la pregunta
more options

boyerdus said

Tried to reoopen Firefox from taskbar. Icon glows then does not load-no browser in view. Try to uninstall and then reinstall through Control Panel and also helper.exe but in both situations Windows tells me to close Firefox first but Firefox browser is not viewable.
boyerdus
boyerdus Autor de la pregunta
more options

jayelbe: Did not use your solution but going to task manager's Processes may have worked. After I quit knee jerking I shut down/restarted my PC and wala(?me no speako frog). Clicked the tsk bar Firefox Icon and everything worked as it should. Thanks, boyerdus.

jayelbe
jayelbe
more options

Ah great, glad to hear restarting fixed it. Cheers!