This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Where or how do I notify receipt of a scam e-mail?

more options

The e-mail of one of my contacts was hacked, and I received spam from the hacker. Is there an "abuse" address to which to send such items?

The e-mail of one of my contacts was hacked, and I received spam from the hacker. Is there an "abuse" address to which to send such items?

Todas las respuestas (1)

more options

There might not be anything you can do to find the right place to complain. The main issue is it is difficult to track down spam to the true sender. Spammers often commandeer the computers of innocent users to send junk mail, so simply looking at the source computer's IP address in the email message headers is not reliable (also, that can be forged). The websites promoted in spam messages often set up and shut down quickly, so if that doesn't lead you to the culprit -- and keep in mind it is safest NOT to click any such links -- you may never know.