Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i rented a movie on google play. it won't play. i get a message that says "there was a problem playing the video on this browser. help!

  • 2 respuestas
  • 8 tienen este problema
  • 7 visitas
  • Última respuesta de inabind

more options

i rented the movie and proceeded to go to google play to view it. it acts like it is loading, but the screen turns black and a message says "there was a problem playing the video on this browser. try the Play Movies & TV Chrome app. learn how to install Chrome and the Chrome app here". problem is: i've attempted to download Chrome (which i don't like) but it doesn't seem to take. i even rebooted. google doesn't open up in Chrome. i really want to watch this movie!! help!!

i rented the movie and proceeded to go to google play to view it. it acts like it is loading, but the screen turns black and a message says "there was a problem playing the video on this browser. try the Play Movies & TV Chrome app. learn how to install Chrome and the Chrome app here". problem is: i've attempted to download Chrome (which i don't like) but it doesn't seem to take. i even rebooted. google doesn't open up in Chrome. i really want to watch this movie!! help!!

Todas las respuestas (2)

more options

Solución elegida

more options

i got chrome to download finally. the movie (bulllitt) played perfectly. thank you for your help.