This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

cannot assess my original account

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de FredMcD

TB45
TB45
more options

My computer crashed and I had to reinstall Firefox. Now I can't get to my original account so I've lost my Bookmarks, profile and everything else. (after I reinstalled firefox, I signed in with the same email address and password I used in my original account) How can I get to my original account?

My computer crashed and I had to reinstall Firefox. Now I can't get to my original account so I've lost my Bookmarks, profile and everything else. (after I reinstalled firefox, I signed in with the same email address and password I used in my original account) How can I get to my original account?

Todas las respuestas (1)

FredMcD
FredMcD
more options

Are you talking about Sync?

The profiles are in a separate folder. Have you checked for it?

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible