This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Initial screen fills up with cookie requests/can't get rid of them

  • 1 respuesta
  • 1 tiene este problema
  • 11 visitas
  • Última respuesta de FredMcD

more options

On my other computer I open Firefox and immediately get a pile of pop-ups. These pop-ups seem to be cookie requests from my speed dial sites, and no matter what I click ("allow" or "deny") they keep coming back and then freeze up and I can't use the browser so I have to turn off computer. Help, please.

On my other computer I open Firefox and immediately get a pile of pop-ups. These pop-ups seem to be cookie requests from my speed dial sites, and no matter what I click ("allow" or "deny") they keep coming back and then freeze up and I can't use the browser so I have to turn off computer. Help, please.

Solución elegida

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Download these to a thumb drive. Then plug it in the bad computer.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (1)

more options

Solución elegida

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Download these to a thumb drive. Then plug it in the bad computer.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?