This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Why firefox built-in PDF Viewer makes windows 10 crashe

  • 2 respuestas
  • 1 tiene este problema
  • 56 visitas
  • Última respuesta de Christophe

Christophe
Christophe
more options

I have a computer with Windows 10. For about two to three months from now, every so often, my computer/windows crashes when I open or save a PDF file on Firefox, which is extremely upsetting. I just found out some days ago that Firefox doesn't use anymore the adobe reader plugin, but uses instead its own built-in PDF viewer. When I changed the setting to use the external adobe reader software to open and/or download pdf files, it seems that my computer doesn't crashes anymore. So my questions are: why the bult-in PDF viewer makes windows 10 crash? Will that problem be fixed, and when? and lastly, why does Firefox forces to use its own built-in PDF viewer when it can't function correctly with windows 10? This have been the more upsetting problem I have had with my computer for a long time!

I have a computer with Windows 10. For about two to three months from now, every so often, my computer/windows crashes when I open or save a PDF file on Firefox, which is extremely upsetting. I just found out some days ago that Firefox doesn't use anymore the adobe reader plugin, but uses instead its own built-in PDF viewer. When I changed the setting to use the external adobe reader software to open and/or download pdf files, it seems that my computer doesn't crashes anymore. So my questions are: why the bult-in PDF viewer makes windows 10 crash? Will that problem be fixed, and when? and lastly, why does Firefox forces to use its own built-in PDF viewer when it can't function correctly with windows 10? This have been the more upsetting problem I have had with my computer for a long time!

Solución elegida

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Solución elegida

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Christophe
Christophe Autor de la pregunta
more options

Thanks for the answer, I will try this and come back. Do you need my windows crash data/logs to look into this problem further?