Thunderbird just deleted 90% of my newest emails with none in TRASH
When I started Thunderbird on my Windows 8 PC it automatically started deleting emails from my inbox. 90% of my newest emails were sent to trash but none were there.
When I started Thunderbird on my Windows 8 PC it automatically started deleting emails from my inbox. 90% of my newest emails were sent to trash but none were there.
Todas las respuestas (5)
Had you done anything else you're not telling us about, such as deleting them on the server, or in another client (tablet, phone etc)?
I do NOT synchronize my email account with any other device. This incident occurred when I started Thunderbird on my home PC. The emails were immediately deleted with a message stating they were moved to "TRASH". However they were NOT in the TRASH folder.
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
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Matt:
Application Basics
Name: Thunderbird Version: 38.4.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20151119061742 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) mobile.charter.net:993, SSL, passwordCleartext
OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions
Lightning, 4.0.4.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.4.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 1b0777ed-fd19-4072-b9d0-b82d3fde0eb
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1450640896
places.history.expiration.transient_current_max_pages: 96578
plugin.importedState: true
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false
print.printer_Microsoft_XPS_Document_Writer.print_colorspace:
print.printer_Microsoft_XPS_Document_Writer.print_command:
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false
print.printer_Microsoft_XPS_Document_Writer.print_duplex: -1005191168
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0
print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50
print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_name:
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50
print.printer_Microsoft_XPS_Document_Writer.print_plex_name:
print.printer_Microsoft_XPS_Document_Writer.print_resolution: -1032847360
print.printer_Microsoft_XPS_Document_Writer.print_resolution_name:
print.printer_Microsoft_XPS_Document_Writer.print_reversed: false
print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true
print.printer_Microsoft_XPS_Document_Writer.print_to_file: true
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0
print.printer_PDF995.print_bgcolor: false
print.printer_PDF995.print_bgimages: false
print.printer_PDF995.print_colorspace:
print.printer_PDF995.print_command:
print.printer_PDF995.print_downloadfonts: false
print.printer_PDF995.print_duplex: -1005191168
print.printer_PDF995.print_edge_bottom: 0
print.printer_PDF995.print_edge_left: 0
print.printer_PDF995.print_edge_right: 0
print.printer_PDF995.print_edge_top: 0
print.printer_PDF995.print_evenpages: true
print.printer_PDF995.print_footercenter:
print.printer_PDF995.print_footerleft: &PT
print.printer_PDF995.print_footerright: &D
print.printer_PDF995.print_headercenter:
print.printer_PDF995.print_headerleft: &T
print.printer_PDF995.print_headerright: &U
print.printer_PDF995.print_in_color: true
print.printer_PDF995.print_margin_bottom: 0.5
print.printer_PDF995.print_margin_left: 0.5
print.printer_PDF995.print_margin_right: 0.5
print.printer_PDF995.print_margin_top: 0.5
print.printer_PDF995.print_oddpages: true
print.printer_PDF995.print_orientation: 0
print.printer_PDF995.print_page_delay: 50
print.printer_PDF995.print_paper_data: 1
print.printer_PDF995.print_paper_height: 11.00
print.printer_PDF995.print_paper_name:
print.printer_PDF995.print_paper_size_type: 0
print.printer_PDF995.print_paper_size_unit: 0
print.printer_PDF995.print_paper_width: 8.50
print.printer_PDF995.print_plex_name:
print.printer_PDF995.print_resolution: -1032847360
print.printer_PDF995.print_resolution_name:
print.printer_PDF995.print_reversed: false
print.printer_PDF995.print_scaling: 1.00
print.printer_PDF995.print_shrink_to_fit: true
print.printer_PDF995.print_to_file: true
print.printer_PDF995.print_unwriteable_margin_bottom: 0
print.printer_PDF995.print_unwriteable_margin_left: 0
print.printer_PDF995.print_unwriteable_margin_right: 0
print.printer_PDF995.print_unwriteable_margin_top: 0
Graphics
Adapter Description: AMD Radeon HD 6310 Graphics
Vendor ID: 0x1002
Device ID: 0x9802
Adapter RAM: 384
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 13.251.0.0
Driver Date: 12-6-2013
Direct2D Enabled: false
DirectWrite Enabled: false (6.3.9600.18123)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.10
4.10.10
NSS
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS Util
3.19.2.1
3.19.2.1
NSS SSL
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS S/MIME
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
Your account is IMAP, so the retention policy set by your provider (Comcast) will over ride any settings in Thunderbird as the mail are synchronised to what is happening on the Comxcast server.