This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Crashes by starting Firefox

  • 1 respuesta
  • 2 tienen este problema
  • 9 visitas
  • Última respuesta de ideato

Annette70
Annette70
more options

Dear Madam and Sirs,

my crash ID is bp-133be77c-0242-4771-840b-28d212151229.

Today we tried to start Firefox by different persons here in our Office. So we clicked on the button for the Browser and an Update installed itself. When the Update was finished it wasn't possible to start Firefox again. All of our users got a Crash message. I'm not able to verify my E-Mail address as you pleased me by mail. After click on https://support.mozilla.org/en-US/users/activate/1299360/9cfb9691f2851fcd682d43ef374aac0743ec98c0?reg=aaq I've gotten the next crash message. Our Support uninstalled Firefox but wasn't able to reinstall the program. They tried to fix it five times but without success.

We have no idea what happened and hope you can help us.

Thanks, Annette

Dear Madam and Sirs, my crash ID is bp-133be77c-0242-4771-840b-28d212151229. Today we tried to start Firefox by different persons here in our Office. So we clicked on the button for the Browser and an Update installed itself. When the Update was finished it wasn't possible to start Firefox again. All of our users got a Crash message. I'm not able to verify my E-Mail address as you pleased me by mail. After click on https://support.mozilla.org/en-US/users/activate/1299360/9cfb9691f2851fcd682d43ef374aac0743ec98c0?reg=aaq I've gotten the next crash message. Our Support uninstalled Firefox but wasn't able to reinstall the program. They tried to fix it five times but without success. We have no idea what happened and hope you can help us. Thanks, Annette

Solución elegida

Hello Annette, it is a new issue. The cause is the G Data Security Software in 43.0.3 firefox. At this moment please disable the "BankGuard Browserschutz" (browser protection) option in the gdata settings.

Developers working in that issue, please be patient and the issue will resolve soon.

thank you

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (1)

ideato
ideato
more options

Solución elegida

Hello Annette, it is a new issue. The cause is the G Data Security Software in 43.0.3 firefox. At this moment please disable the "BankGuard Browserschutz" (browser protection) option in the gdata settings.

Developers working in that issue, please be patient and the issue will resolve soon.

thank you