This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Message filter does not work why

  • 2 respuestas
  • 1 tiene este problema
  • 29 visitas
  • Última respuesta de naturalp

more options

I have set this up for my inbox and it says Getting new mail >Before junk classification Match any of the following From contains 'special word' Move message to 'special new folder' on Sharon@*****.com

of course 'special word' is something else as is 'special new folder' ..

But it doesn't work - it just puts it in the trash folder... why?

I have set this up for my inbox and it says Getting new mail >Before junk classification Match any of the following From contains 'special word' Move message to 'special new folder' on Sharon@*****.com of course 'special word' is something else as is 'special new folder' .. But it doesn't work - it just puts it in the trash folder... why?

Solución elegida

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Thunderbird, let us know and we can move this thread to the Thunderbird queue. This question currently is in the Firefox queue for answers.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

more options

Solución elegida

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Thunderbird, let us know and we can move this thread to the Thunderbird queue. This question currently is in the Firefox queue for answers.

more options

I am sooo sorry yes its Thunderbird of course. Please could you move this to the right place?