This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

internal network file locations not opening when using Firefox

  • 3 respuestas
  • 1 tiene este problema
  • 5 visitas
  • Última respuesta de cor-el

adamj99
adamj99
more options

I manage my company's intranet websites. On these webpages are many urls that redirect users to other servers that house the documents for them to reference and download. The intranet website works flawlessly for internet explorer. When i click the URL in IE, it connects to the document in question and downloads. If i click on the link in mozilla, i get "the page cannot be found". Looking closer, if i hover the mouse over the URL, it displays the file path. In IE, it says file:\\servername\folder\document. in Mozilla it goes http://intranet_webpage/\\<servername>\<folder>\documentname.docx. Is this something that needs to be modified on an individual users pc, or something related to the web server?

I manage my company's intranet websites. On these webpages are many urls that redirect users to other servers that house the documents for them to reference and download. The intranet website works flawlessly for internet explorer. When i click the URL in IE, it connects to the document in question and downloads. If i click on the link in mozilla, i get "the page cannot be found". Looking closer, if i hover the mouse over the URL, it displays the file path. In IE, it says file:\\servername\folder\document. in Mozilla it goes http://intranet_webpage/\\<servername>\<folder>\documentname.docx. Is this something that needs to be modified on an individual users pc, or something related to the web server?

Todas las respuestas (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to use forward slashes in links and not backslashes.

adamj99
adamj99 Autor de la pregunta
more options

i modified one of my links to the above suggestion, and it failed. "unable to connect"

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can open such a page via the Firefox location/address bar (File > Open file) to see the actual address that Firefox uses.

Modificadas por cor-el el