This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Flash plugin crashes all the time

  • 2 respuestas
  • 4 tienen este problema
  • 1 visita
  • Última respuesta de cyrilrc

cyrilrc
cyrilrc
more options

It happens every time when i'm on a page with flash content with the message "flash player 20.0 r has stoped working" (not sure on the exact words of the error message because i'm on a french system, but the meaning of the sentence is right). Only the flash plug in crashes, after i click close program firefox is still runing but the flash content on the page is greyed with the error message "flash plug in stopped working". I tried to reset, reinstall firefox, safe mod, disable hardware acceleration and every kind of fix suggested but it doesn't help. These crash appeared today after i installed the software & drivers for my epson printer which i just received so maybe it's linked but that's weird. The problem is that i need that printer to be installed. My OS is windows 7 64, firefox and flash plugin all up to date. Any ideas ?

crash report : bp-01b67c6c-2e08-4017-a556-ba0a32160210

It happens every time when i'm on a page with flash content with the message "flash player 20.0 r has stoped working" (not sure on the exact words of the error message because i'm on a french system, but the meaning of the sentence is right). Only the flash plug in crashes, after i click close program firefox is still runing but the flash content on the page is greyed with the error message "flash plug in stopped working". I tried to reset, reinstall firefox, safe mod, disable hardware acceleration and every kind of fix suggested but it doesn't help. These crash appeared today after i installed the software & drivers for my epson printer which i just received so maybe it's linked but that's weird. The problem is that i need that printer to be installed. My OS is windows 7 64, firefox and flash plugin all up to date. Any ideas ? crash report : bp-01b67c6c-2e08-4017-a556-ba0a32160210

Todas las respuestas (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

cyrilrc
cyrilrc Autor de la pregunta
more options

I tried everything listed on these links. For the flash hardware acceleration i had to edit the mms.cfg file and add DisableHardwareAcceleration=1 I can't right click a flash box on a page to access the flash settings as it immediately crashes when i open a page with flash content. However It still doesn't help, i hope the mms cfg file trick really applies the deactivation of hardware acceleration. This is insane i had no problem till this morning and right after i installed the printer it dosen't work anymore ...