This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

When I delete email from the inbox, it does not show up in the trash folder.

  • 3 respuestas
  • 0 tienen este problema
  • 8 visitas
  • Última respuesta de Zenos

dougcarr
dougcarr
more options

I cannot see any deleted messages in the trash folder for on of my accounts. This is a recent development, and I believe it started after the last update. I tried turning off all plugins, disabled filters, etc..... If I right click on the trash folder properties, it says there are "whatever" number of emails in it. At first I thought it was permanently deleting emails when deleted from the inbox, but that does not seem to be the case. But, I cannot cannot see anything in the trash, cannot highlight any text in there. My other email account works as normal, i.e., I delete a message from the inbox and it is visible in the trash folder. I have compared the settings for both to make sure they are the same. This just started and is driving me nuts. Suggestions?

I cannot see any deleted messages in the trash folder for on of my accounts. This is a recent development, and I believe it started after the last update. I tried turning off all plugins, disabled filters, etc..... If I right click on the trash folder properties, it says there are "whatever" number of emails in it. At first I thought it was permanently deleting emails when deleted from the inbox, but that does not seem to be the case. But, I cannot cannot see anything in the trash, cannot highlight any text in there. My other email account works as normal, i.e., I delete a message from the inbox and it is visible in the trash folder. I have compared the settings for both to make sure they are the same. This just started and is driving me nuts. Suggestions?

Todas las respuestas (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Is this a POP or Imap mail account? When you try to delete a message, do you get any error message pop up?

See if reindexing the Trash helps- perhaps the index has got out of sync: right click on 'Trash' and select 'properties' click on 'Repair folder' button click on OK

Close and reopen Thunderbird. Report back on results.

dougcarr
dougcarr Autor de la pregunta
more options

Resolved....simply selected "View" "Threads" "All" - somehow it was set to "View" "Threads" "Unread". So, now it works. However, this brings me to the next issue that is driving me crazy. The view is now showing messages as "threads". I can't stand it! I have tried everything, checked all the settings, etc., These threading issues started after the last update, I believe. I want to see my messages as they come in, not "threaded". Suggestions? (version 38.6.0)

Zenos
Zenos
more options

I don't have Thunderbird here in front of me so I can't give you the exact menu location. But somewhere under "View" is an option to set it to unthreaded. IIRC it's under the Sort options. Or just click the tree icon in your Thread List pane.

It's fascinating how we're all different. I can't imagine using email without threading.  ;-)