This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

How can I enter a website where the connection is not secure?

daniellebalsom
daniellebalsom
more options

I am trying to enter a website and this is the only browser I am able to do this in. However I get a blank page and a grey lock and orange triangle by the address bar

I am trying to enter a website and this is the only browser I am able to do this in. However I get a blank page and a grey lock and orange triangle by the address bar

Todas las respuestas (3)

christ1
christ1
  • Top 25 Contributor
more options

See https://support.mozilla.org/en-US/kb/mixed-content-blocking-firefox

daniellebalsom
daniellebalsom Autor de la pregunta
more options

Still not sure how to enter the webpage?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I think this is in the article, but a gray lock with a yellow triangle means Firefox is only warning you about insecure "display content" (like images) in a secure page, and actually not blocking anything.

Is this a site you can link us to or something that is internal or where you need an account?

General suggestions:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (Mac: Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Alt/Option key when starting Firefox. (on Windows, hold down the Shift key)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?