This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

since several weeks I can not access microsoft onedrive over this pc

more options

I can access microsoft outlook, but trying to access microsoft onedrive I get the message shown in the attached image

I can access microsoft outlook, but trying to access microsoft onedrive I get the message shown in the attached image

Solución elegida

I searched part of that error message but a lot of the responses from Microsoft's Knowledge base seem to be missing. It could be a problem with Microsoft switching between languages, I'm not sure.

I just noticed your screenshot was a private browsing window. Did you try turning off Tracking Protection to see whether that helps? You can do that by clicking the shield icon at the left end of the address bar. More information: What happened to Tracking Protection?.

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (8)

more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 46.0.1


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 21.0 r0 Shockwave Flash 11.9 r900
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 21.0.0.213 Flash Player (Linux) Version 11.2.202.616

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

more options

Attached you can find the print screen Thank you for your help Nikolaos Papapostolou

more options

Sorry, could you copy/paste the text from the error message so readers who don't know the language could do an automated translation?

more options

the copy/paste


Υπάρχει κάποιο πρόβλημα Αυτή τη στιγμή ο διακομιστής μας φαίνεται να αντιμετωπίζει κάποιο πρόβλημα. Προσπαθούμε να το διορθώσουμε το συντομότερο δυνατό. Δοκιμάστε ξανά σε λίγα λεπτά. 27027674-6fc6-4649-bd31-17c495d22191

more options

There is a problem, this time our server appears to be a problem. We try to fix it as soon as possible. Try again in a few minutes

What is 27027674-6fc6-4649-bd31-17c495d22191 ? It is not a bug report.


This may be a website issue.

more options

MOZILLA IS THE SOLE BROWSER, FROM WHICH I HAVE THIS CONNECTION PROBLEM. THERE IS NO PROBLEM FRM EDGE, OPERA AND CHROME, WHICH ARE THE OTHER BROWSERS, WHICH I HAVE CHECKED.

more options

Solución elegida

I searched part of that error message but a lot of the responses from Microsoft's Knowledge base seem to be missing. It could be a problem with Microsoft switching between languages, I'm not sure.

I just noticed your screenshot was a private browsing window. Did you try turning off Tracking Protection to see whether that helps? You can do that by clicking the shield icon at the left end of the address bar. More information: What happened to Tracking Protection?.