We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Facebook won't open. It works in other browsers but with Firefox all I get is a page with numbers, letters, etc...I've refreshed firefox & used other solutions

  • 2 respuestas
  • 4 tienen este problema
  • 5 visitas
  • Última respuesta de HJ1979

HJ1979
HJ1979
more options

All other pages work fine but Facebook. When I open it all I get is a white page with numbers, letters and a bunch of symbols. Facebook does open with other browsers though. I've tried every solution with Firefox's troubleshooting guide and none of them have worked. I've included a picture of my screen.

All other pages work fine but Facebook. When I open it all I get is a white page with numbers, letters and a bunch of symbols. Facebook does open with other browsers though. I've tried every solution with Firefox's troubleshooting guide and none of them have worked. I've included a picture of my screen.
Capturas de pantalla adjuntas

Solución elegida

hi HJ1979, unfortunately that will be caused by a fault in kaspersky security software on your device which meddles with your connections. in order to fix this go to kaspersky Settings > Additional > Network > Traffic Processing and uncheck the "Inject script" setting. in addition, disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky and reboot your system afterwards.

https://forum.kaspersky.com/index.php?showtopic=351027

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (2)

philipp
philipp
  • Moderator
more options

Solución elegida

hi HJ1979, unfortunately that will be caused by a fault in kaspersky security software on your device which meddles with your connections. in order to fix this go to kaspersky Settings > Additional > Network > Traffic Processing and uncheck the "Inject script" setting. in addition, disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky and reboot your system afterwards.

https://forum.kaspersky.com/index.php?showtopic=351027

HJ1979
HJ1979 Autor de la pregunta
more options

Problem solved. Thanks for the help!!!