This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Cannot stream videos on Amazon w/Firefox 47.0 version. Help!

  • 2 respuestas
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de cor-el

mlkayaker
mlkayaker
more options

Hi,

I've streamed videos from Amazon successfully on my desktop computer (Windows XP in use) until the latest version 47.0 of FireFox was installed. Now my videos will not play. I did all the things Amazon suggested: uninstalled and re-installed Silverlight, disabled it, etc. but still no luck. I do not want to have to use Chrome to watch my Amazon videos. Chrome works, but I'd like to stick with FireFox.

Please advise on what I can do to get my video streaming back on Amazon.

Thank you.

MLKayaker

Hi, I've streamed videos from Amazon successfully on my desktop computer (Windows XP in use) until the latest version 47.0 of FireFox was installed. Now my videos will not play. I did all the things Amazon suggested: uninstalled and re-installed Silverlight, disabled it, etc. but still no luck. I do not want to have to use Chrome to watch my Amazon videos. Chrome works, but I'd like to stick with FireFox. Please advise on what I can do to get my video streaming back on Amazon. Thank you. MLKayaker

Todas las respuestas (2)

FredMcD
FredMcD
more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is the Shockwave Flash plugin used or the HTML5 media player?

You can check via the right-click context menu of the player area what kind of media player is used. A Flash based player shows a context menu with the Flash version.