Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can not download latest firefox , could not update for months

  • 1 respuesta
  • 1 tiene este problema
  • 9 visitas
  • Última respuesta de FredMcD

more options

Error message: Access Denied. 7-zip. Setup file seemed to download but it would not open. For months, could not update. Never finished patching the update. I could let my computer run all night. Could not uninstall. Program was not in list of programs to uninstall. I have deleted all of the larger files. Just want to start with a fresh download of latest Firefox or version that will work. I have Windows 8.1 on an i5 laptop.

Error message: Access Denied. 7-zip. Setup file seemed to download but it would not open. For months, could not update. Never finished patching the update. I could let my computer run all night. Could not uninstall. Program was not in list of programs to uninstall. I have deleted all of the larger files. Just want to start with a fresh download of latest Firefox or version that will work. I have Windows 8.1 on an i5 laptop.

Todas las respuestas (1)

more options