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Firefox crashes

  • 2 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de FredMcD

Singu7arity
Singu7arity
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When playing Youtube or Facebook videos, firefox turns black and crashes.

When playing Youtube or Facebook videos, firefox turns black and crashes.

Modificadas por Singu7arity el

Todas las respuestas (2)

philipp
philipp
  • Moderator
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hi, could you see if updating your graphics driver is making a difference here?: https://downloadcenter.intel.com/download/25978/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496

FredMcD
FredMcD
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Found crash report; More system details

bp-e2596533-07bf-4e72-9e79-eceae2160622

Signature: igd10iumd32.dll | NDXGI::CDevice::Flush

AquaSnap.Hook.dll = AquaSnap

igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

For now, disable AquaSnap.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration