This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The Subscribe window lists no folders or subfolders. The account just doesn't work.

  • 1 respuesta
  • 1 tiene este problema
  • 2 visitas
  • Última respuesta de Matt

more options

My main Account is not working. It's Subscribe window is blank and does not list any folders or subfolders and yet they are all listed in the side panel under the Account name as normal. Clicking on the folders/subfolders brings up a small panel saying there is an Unknown Command together with a code like this - g79mb9495423lfi or other variations. The panel doesn't stay on the screen long enough to read it time.

My main Account is not working. It's Subscribe window is blank and does not list any folders or subfolders and yet they are all listed in the side panel under the Account name as normal. Clicking on the folders/subfolders brings up a small panel saying there is an Unknown Command together with a code like this - g79mb9495423lfi or other variations. The panel doesn't stay on the screen long enough to read it time.
Capturas de pantalla adjuntas

Todas las respuestas (1)

more options

vfor some reason Thunderbird is not connecting and staying connected. Do you have an anti virus scanning mail? Disable the mail scanner and see if it works better.