This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why is my alias at plusnet not recognised by Thunderbird whilst my main email address works

  • 3 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de Zenos

more options

I am trying to install Tbird on a windows 10 computer. I can get it to communicate with my ISP and send and receive emails but I have several aliases and another postbox at my ISP but I cannot get Tbird to communicate with any of them. It keeps coming back with a 'password not recognised' diagnostic

I am trying to install Tbird on a windows 10 computer. I can get it to communicate with my ISP and send and receive emails but I have several aliases and another postbox at my ISP but I cannot get Tbird to communicate with any of them. It keeps coming back with a 'password not recognised' diagnostic

Solución elegida

How do you set these up in Thunderbird? "Alias" is a somewhat slippery word; maybe these would work as additional identities on the one account.

The description given here leads me to think that an alias should be treated as an additional identity. On the account settings page, under "Account Settings" look for the the "Manage Identities" button. Setting them up here will allow you to send using these as "From:" addresses, but will respect the fact that all incoming messages addressed to an alias will land in your primary account's mailbox.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (3)

more options

Solución elegida

How do you set these up in Thunderbird? "Alias" is a somewhat slippery word; maybe these would work as additional identities on the one account.

The description given here leads me to think that an alias should be treated as an additional identity. On the account settings page, under "Account Settings" look for the the "Manage Identities" button. Setting them up here will allow you to send using these as "From:" addresses, but will respect the fact that all incoming messages addressed to an alias will land in your primary account's mailbox.

more options

Problem has been solved but not by using the solution above but thank you for trying. The problem was largely due to finding my way around Tbird and thinking that my other postboxes had the same password.

more options

Thank you for sharing. Your experience may help others in a similar situation.