This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

i get a error message -

  • 3 respuestas
  • 2 tienen este problema
  • 6 visitas
  • Última respuesta de FredMcD

EmptyNetters
EmptyNetters
more options

I try to download firefox to Windows 10. I get the message "Windows cannot access the specific devise, path or file., You may not have the appropriate permissions to access this item." I am the only user of the PC, so I don't understand what is going on. I never had this problem in Windows 7. Please help.

I try to download firefox to Windows 10. I get the message "Windows cannot access the specific devise, path or file., You may not have the appropriate permissions to access this item." I am the only user of the PC, so I don't understand what is going on. I never had this problem in Windows 7. Please help.

Todas las respuestas (3)

FredMcD
FredMcD
more options

Did you get the installer from Mozilla.org ?

EmptyNetters
EmptyNetters Autor de la pregunta
more options

I downloaded Firefox from the Mozilla website. The .exe file is sitting in my users\user\download file and I can't access it or run it. Get the same error message.

FredMcD
FredMcD
more options

See if this helps; https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-windows