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how to open the 'options'in the tool drop down?

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In the 'tools' drop down box, I am unable to open the "options' when selected! How is this corrected?

In the 'tools' drop down box, I am unable to open the "options' when selected! How is this corrected?

Solución elegida

Can you open the options page by pasting the following internal address into the address bar and pressing Enter:

about:preferences

If that doesn't work either, an add-on might be interfering or Firefox's program files might be damaged...

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Solución elegida

Can you open the options page by pasting the following internal address into the address bar and pressing Enter:

about:preferences

If that doesn't work either, an add-on might be interfering or Firefox's program files might be damaged...