This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why am I confronted with a blank page, after logging in, unless I disable my tracking blocker?

  • 1 respuesta
  • 1 tiene este problema
  • 8 visitas
  • Última respuesta de Wesley Branton

more options

Starting Aug. 9th, I have not been able to get on the page that lists my prescription medication, unless I disable my tracking blocker add-on. When I do this, a bunch of trackers swarm in like hornets and plant tracking cookies. Customer service speculates that the blocker is not allowing the website to read their cookie. Is there a way to free up that cookie without losing my Do-Not-Block protection?

Starting Aug. 9th, I have not been able to get on the page that lists my prescription medication, unless I disable my tracking blocker add-on. When I do this, a bunch of trackers swarm in like hornets and plant tracking cookies. Customer service speculates that the blocker is not allowing the website to read their cookie. Is there a way to free up that cookie without losing my Do-Not-Block protection?

Todas las respuestas (1)

more options

Some websites will not function properly with tracking protection or adblocking add-ons enabled. You will either need to disable the add-on when visiting that website or add that website to the add-ons whitelist.

Every add-on is different, so it would probably be best if you contacted the developer of the add-on for more information on how to add the website to the list of exceptions.