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web pages won't load unless the mouse is moving

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Have Windows Vista, just loaded Firefox last week. When connecting to a website the page starts to load, then stops, but will immediately start reloading as soon as I move the mouse. As long as the mouse is in motion, things work great - stop and the loading stops.

Have Windows Vista, just loaded Firefox last week. When connecting to a website the page starts to load, then stops, but will immediately start reloading as soon as I move the mouse. As long as the mouse is in motion, things work great - stop and the loading stops.

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In past threads, this behavior was usually linked to malware. Users said AdwCleaner was particularly helpful, but you may want to run several of the free cleaners listed in our support article: Troubleshoot Firefox issues caused by malware.