I cannot click any of the buttons/checkboxes in my options menu.
I have tried to change my homepage, select that I want Firefox to always ask me where to save downloaded files, and add and remove some search engines from my search bar. But I open the options menu, none of the buttons, check boxes or circles, or even tabs respond when I click on them.
Todas las respuestas (5)
Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you for the help! I just hope I don't have to do this every time I want to add a new option to my search bar.
You shouldn't have to run in Safe Mode each time. This is not normal Firefox behavior. After exiting Safe Mode, were you able to freely edit the Firefox options?
If not, we need some more non-personal information from you. Please do the following:
- Use ONE of these methods to open the Firefox Troubleshooting Information page:
- Click the menu button , click on help and select Troubleshooting Information.
- Type about:support into the Firefox address bar and press the enter key.
- Click the menu button
- At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Application Basics
Name: Firefox Version: 49.0.1 Build ID: 20160922113459 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports Extensions
Name: Multi-process staged rollout Version: 1.3 Enabled: true ID: e10srollout@mozilla.org
Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com
Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org
Name: Adobe Acrobat - Create PDF Version: 1.1 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom
Name: RealDownloader Version: 1.2.0 Enabled: false ID: {B1FC07E1-E05B-4567-8891-E63FBE545BA8}
Name: Webroot Filtering Extension Version: 1.2.0.57 Enabled: false ID: webrootsecure@webroot.com
Name: Windstream Extension Version: 1.0 Enabled: false ID: mcciwbch@motive.com
Graphics
Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding: Yes; Using D3D11 API Direct2D: true DirectWrite: true (10.0.10586.589) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0f31 Driver Version: 10.18.10.4303 Driver Date: 10-8-2015 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Subsys ID: 2b28103c RAM: Unknown
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo
Important Modified Preferences
accessibility.lastLoadDate: 1475067599 accessibility.loadedInLastSession: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160922113459 browser.startup.homepage: https://www.facebook.com/ browser.startup.homepage_override.buildID: 20160922113459 browser.startup.homepage_override.mstone: 49.0.1 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 1 browser.urlbar.lastSuggestionsPromptDate: 20160928 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true extensions.lastAppVersion: 49.0.1 gfx.crash-guard.d3d11layers.appVersion: 49.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0f31 gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.4303 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 media.benchmark.vp9.fps: 48 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1474892788 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1474892790 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1474980770 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1474892801 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\yasha\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1474895281 places.history.expiration.transient_current_max_pages: 104250 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1474895281 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: true Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.25 Version in use: 3.25
NSSSMIME Expected minimum version: 3.25 Version in use: 3.25
NSSSSL Expected minimum version: 3.25 Version in use: 3.25
NSSUTIL Expected minimum version: 3.25 Version in use: 3.25
Experimental Features
I can add new search options, but I still can't use the options menu.