This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Gmail not popup the "Signout" and "Google Apps" in a full HD laptop using firefox.

more options

I am using my laptop with full HD display. Have both "Mozilla Firefox" and "Google Chrome". I am using Gmail in both the browsers. In Chrome, it is working perfect. But when in firefox, it is not showing me up the "Signout" and "Google Apps" options. The google apps redirecting to a new page where I can see the apps and open new tab of the profile icon shows the signout option in a new page. But not able to work on the same page as a popup window. I tried clearing cache, and clear all the profile settings, reinstalling, etc. Still no luck.

Please help me to fix this issue

I am using my laptop with full HD display. Have both "Mozilla Firefox" and "Google Chrome". I am using Gmail in both the browsers. In Chrome, it is working perfect. But when in firefox, it is not showing me up the "Signout" and "Google Apps" options. The google apps redirecting to a new page where I can see the apps and open new tab of the profile icon shows the signout option in a new page. But not able to work on the same page as a popup window. I tried clearing cache, and clear all the profile settings, reinstalling, etc. Still no luck. Please help me to fix this issue

Solución elegida

Earlier this year, a user had a similar problem on the Google Pakistan home page which unfortunately I was not able to properly solve, but you can see all the suggestions I would give you for this here: google.com more option (Google Apps) not working.

Another user with similar symptoms was able to resolve them by changing Firefox's connection setting, which was one of the suggestions. See: Unable to click and show Google menu: both "Google Apps" and "Account".

Leer esta respuesta en su contexto 👍 5

Todas las respuestas (2)

more options

Solución elegida

Earlier this year, a user had a similar problem on the Google Pakistan home page which unfortunately I was not able to properly solve, but you can see all the suggestions I would give you for this here: google.com more option (Google Apps) not working.

Another user with similar symptoms was able to resolve them by changing Firefox's connection setting, which was one of the suggestions. See: Unable to click and show Google menu: both "Google Apps" and "Account".

more options

jscher2000 said

Earlier this year, a user had a similar problem on the Google Pakistan home page which unfortunately I was not able to properly solve, but you can see all the suggestions I would give you for this here: google.com more option (Google Apps) not working. Another user with similar symptoms was able to resolve them by changing Firefox's connection setting, which was one of the suggestions. See: Unable to click and show Google menu: both "Google Apps" and "Account".

Thank you for this. The second option works for me. :)