This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Sold one of my laptops; how do I 'unsink' it... clear all bookmarks and ties to my current and ongoing Sync account?

  • 1 respuesta
  • 1 tiene este problema
  • 5 visitas
  • Última respuesta de the-edmeister

darkhorse890
darkhorse890
more options

We LOVE Firefox but have had a few problems with the Sync feature. Sold an older laptop and want to 'unsync' it from our collective account without affecting said account. When I 'disconnect' or 'unsync' it, I do not want to affect any of my collective bookmarks, sync settings, etc.

I accidentally discovered that what I do on one system affects all 4 of our systems without allowing for some system differences.

When I was trying to delete unrelated bookmarks on our children's computer, those folders and files were deleted from all our machines, which I did not want to do. I found no way to recover once the files were gone. We are proponents of natural health for example which holds no interest to the children, and when I deleted the 'Health' file, 2 years of research sources were lost!!!

I am not a computer nerd nor even close to being an accomplished user so we need some help. thank you in advance for your assistance.

Bren

We LOVE Firefox but have had a few problems with the Sync feature. Sold an older laptop and want to 'unsync' it from our collective account without affecting said account. When I 'disconnect' or 'unsync' it, I do not want to affect any of my collective bookmarks, sync settings, etc. I accidentally discovered that what I do on one system affects all 4 of our systems without allowing for some system differences. When I was trying to delete unrelated bookmarks on our children's computer, those folders and files were deleted from all our machines, which I did not want to do. I found no way to recover once the files were gone. We are proponents of natural health for example which holds no interest to the children, and when I deleted the 'Health' file, 2 years of research sources were lost!!! I am not a computer nerd nor even close to being an accomplished user so we need some help. thank you in advance for your assistance. Bren

Todas las respuestas (1)

the-edmeister
the-edmeister
  • Moderator
more options

Disconnect from Sync thru Options > Sync = Disconnect That will disable your connection with the Sync server where Mozilla stores user data.

And then to get rid of your data on the "sold" laptop by creating a new Profile and then deleting the current Profile. https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

FYI https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data