This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Incoming messages bouncing due to being "over quota" even after I have deleted emails and compacted folders. How do I delete emails from server?

  • 4 respuestas
  • 6 tienen este problema
  • 12 visitas
  • Última respuesta de ebrockmeyer

more options

Thunderbird Version 45.3 POP server account

I have deleted thousands of old emails and compacted the folders, but I am still getting incoming messages bounced back to sender due to being over quota. The "leave message on server" box is unchecked in the account settings. Don't know what to do at this point.

Thunderbird Version 45.3 POP server account I have deleted thousands of old emails and compacted the folders, but I am still getting incoming messages bounced back to sender due to being over quota. The "leave message on server" box is unchecked in the account settings. Don't know what to do at this point.

Modificadas por ebrockmeyer el

Solución elegida

I found several "SENT" emails under the "SENT" folder on the server that needed to be deleted. Problem solved

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (4)

more options

Log into your account at your providers webmail page. Are there still lots of messages there? If so, delete them.

Is there some reason that you changed the default POP operation of downloading messages and removing them from the server? If not go into Account Settings and change that.

more options

Thanks for reply. I logged into providers webmail page and there were only 16 emails in a "junk" folder, that's it.... The page states I have used 97% of my 100mb storage. I did not change the default setting, the box that asks if you want to leave the message on the server has always been unchecked.

more options

Have a look in the spam and delete/trash folders on the server. You may be surprised by what you find.

more options

Solución elegida

I found several "SENT" emails under the "SENT" folder on the server that needed to be deleted. Problem solved