This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

how to manualy remove plug ins when safe mode wont work

  • 1 respuesta
  • 1 tiene este problema
  • 4 visitas
  • Última respuesta de cor-el

ham225a
ham225a
more options

I have a friend that is having problems with plugins that she did not authorize. It is evident that she did not get them from Mozilla's excellent library of helpful tools and plugins. I have tried to re-install Firefox and have also tried to refresh Firefox as well. I have also downloaded Comodo Ice Dragon. The plugins will also show up there. All atempts to run the browers in safe mode have failed, or did not give me the option to remove the plugins. This might just be a Windows problem, as she may have been infected with a trojan horse.

I have a friend that is having problems with plugins that she did not authorize. It is evident that she did not get them from Mozilla's excellent library of helpful tools and plugins. I have tried to re-install Firefox and have also tried to refresh Firefox as well. I have also downloaded Comodo Ice Dragon. The plugins will also show up there. All atempts to run the browers in safe mode have failed, or did not give me the option to remove the plugins. This might just be a Windows problem, as she may have been infected with a trojan horse.

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Under what section does this add-on on the about:addons page?

Is this under plugins or under extensions?

Plugins are not under control of Firefox and need to be removed either via its installer in the Windows Control Panel or manually from its installation folder on the hard drive.

You can find the installation path of all plugins on the about:plugins page.

See also "Manually uninstalling a plugin":

Just to be sure you aren't talking about an extension, see: