This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 54.0 no longer plays videos in Twitter

  • 2 respuestas
  • 3 tienen este problema
  • 1 visita
  • Última respuesta de cor-el

more options

Firefox 54.0 will no longer play videos in Twitter. The video tries to start but eventually displays "The media cannot be played". I only have two addons: OpenH264 Video Codec (always activate) and Shockwave Flash 26.9r (always activate). This is a 64bit microsoft windows 7 operating system running Firefox 32 bit 54.0. Microsoft has all current updates installed.

Firefox 54.0 will no longer play videos in Twitter. The video tries to start but eventually displays "The media cannot be played". I only have two addons: OpenH264 Video Codec (always activate) and Shockwave Flash 26.9r (always activate). This is a 64bit microsoft windows 7 operating system running Firefox 32 bit 54.0. Microsoft has all current updates installed.

Todas las respuestas (2)

more options

Is your Firefox generally able to play H.264-coded / MPEG 4 video? One diagnostic is YouTube's test page here:

https://www.youtube.com/html5

Another is the video players down this page (ignore the Firefox 4 beta info at the top):

https://www.quirksmode.org/html5/tests/video.html

Regarding add-ons, since you shared your extensions list, I see you have Adblock Plus. Sometimes that is a factor if there are "pre-roll" ads in the video player.

more options

Are there any more detailed messages in the Web Console?