This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

How can I request that the HTML5 player be used ?

  • 2 respuestas
  • 20 tienen este problema
  • 1 visita
  • Última respuesta de Frankster47

Frankster47
Frankster47
more options

When using YouTube, the Adobe flash plugin crashes immediately and states that my browser does not recognize any of the video formats available . Yes, it's the latest version. The suggested fix is to use the HTML5 player. Where do I go in Firefox to designate the HTML5 player as the default ?

When using YouTube, the Adobe flash plugin crashes immediately and states that my browser does not recognize any of the video formats available . Yes, it's the latest version. The suggested fix is to use the HTML5 player. Where do I go in Firefox to designate the HTML5 player as the default ?

Solución elegida

Am noticing in supplied information that there has been some video card crashing or just errors. could you please update your video drivers or re-install them https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Also try without Hardware Acceleration.

I notice you have a Avast SafePrice pluggin and Avast Online Security installed in the Firefox Plug-ins could you please try disabling them and try the video that were not being played again after disable then re-start Firefox.

If it plays properly then this is a Avast Issue you will need to bring up with them in their support forum.

Please let us know if this solved your issue or if need further assistance.

Leer esta respuesta en su contexto 👍 3

Todas las respuestas (2)

Shadow110
Shadow110
more options

Solución elegida

Am noticing in supplied information that there has been some video card crashing or just errors. could you please update your video drivers or re-install them https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Also try without Hardware Acceleration.

I notice you have a Avast SafePrice pluggin and Avast Online Security installed in the Firefox Plug-ins could you please try disabling them and try the video that were not being played again after disable then re-start Firefox.

If it plays properly then this is a Avast Issue you will need to bring up with them in their support forum.

Please let us know if this solved your issue or if need further assistance.

Frankster47
Frankster47 Autor de la pregunta
more options

Thank you Pkshadow, I had just installed the latest video drivers from NVIDIA. I went to Firefox addons and disabled Flash Player for YouTube - everything is working fine now ;o) Happy to have music again, Frankster47