This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

When I log on to most websites once I am logged on when I click on a link nothing happens? How do i fix this

  • 2 respuestas
  • 2 tienen este problema
  • 2 visitas
  • Última respuesta de cor-el

robertsands1959
robertsands1959
more options

I can log in ok. For example once I log into U.S. Bank website and I click on one of my accounts nothing happens. And on websites that are designed for payment of a bill the same thing happens when I click on anything inside the website nothing happens, or it throws an error stating that I did not enter some data which I did.

I can log in ok. For example once I log into U.S. Bank website and I click on one of my accounts nothing happens. And on websites that are designed for payment of a bill the same thing happens when I click on anything inside the website nothing happens, or it throws an error stating that I did not enter some data which I did.

Todas las respuestas (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The System Details list next to the question shows that you run an older Firefox 49 version that is no longer supported with security updates. Always update Firefox and Add-ons to the latest versions to get all security fixes. Please update to the current Firefox 54.0.1 release (Firefox 55 is scheduled for the coming week).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window