This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

I cannot access my account

  • 3 respuestas
  • 9 tienen este problema
  • 3 visitas
  • Última respuesta de cor-el

Bill123456
Bill123456
more options

I have been using gmail.com for years. This morning I cannot access this email. Google automatically goes to my secondary account. Is this google's problem or is it a glitch with Firefox account?

Thanks

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

I have been using gmail.com for years. This morning I cannot access this email. Google automatically goes to my secondary account. Is this google's problem or is it a glitch with Firefox account? Thanks ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Modificadas por Chris Ilias el

Todas las respuestas (3)

mattcamp
mattcamp
more options

Have you tried logging out of that secondary account and attempting to log in to your primary account once again?

That happens with Chrome, too.

Once you logged in with a user account in Gmail, when you access Gmail it goes automatically to that account, unless you specify to use another profile or log out.

Modificadas por mattcamp el

Chris Ilias
Chris Ilias
  • Moderator
more options

I've removed the personal information from the original question. Please read Mozilla Support rules and guidelines, thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window