This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Have FF57-64-bit. Can`t install apps. Message "In order to download this app you have to install FF". So what?

  • 8 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de AlfBaer

more options

Installed the new FF57-64-bit. Some of the old addons do not work any more. So I tried to install alternatives as suggested. But I can`t install them, because always following message appears: "In order to download this app you have to install FF". So what? It is already installed!!!!!!

Installed the new FF57-64-bit. Some of the old addons do not work any more. So I tried to install alternatives as suggested. But I can`t install them, because always following message appears: "In order to download this app you have to install FF". So what? It is already installed!!!!!!

Solución elegida

afterwards you'd have to reset the general.useragent.override pref one final time - hopefully it will stick then

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (8)

more options

hi, a third-party software tool on your system apparently has overwritten the useragent of your firefox (that's the bit of information a browser identifies itself to websites). please see here in order to reset the user-agent settings in firefox and fix this problem: How to reset the default user agent on Firefox

more options

Thanks for your reply "philipp", but it didn`t work. The only "useragent"- entry offering a reset, was "general.useragent.override". After I did reset it, the very same entry was shown, when I opened it up the next time:

"Mozilla/5.0 (Windows; U; Windows NT 6.2; de; rv:1.9.2.6) Gecko/20100625 Firefox/ Anonymisiert durch AlMiSoft Browser-Anonymisierer 49691822"

Looked up my software - but can`t find neither any "AIMiSoft Browser-Anonymizer" nor "Gecko" on my PC.

Modificadas por AlfBaer el

more options

in this case please try to generally refresh firefox and see if this can address the issue...

more options

Sorry but I´m reluctant to refresh, since I`d loose all my addons which are working and in case refreshing doesn`t solve the problem I`d have no opportunity to install them again.

more options

do you happen to have a file called user.js in your profile folder? if yes, try to delete it... Profiles - Where Firefox stores your bookmarks, passwords and other user data

more options

I deleted user.js in my profile folder - no change.

more options

Solución elegida

afterwards you'd have to reset the general.useragent.override pref one final time - hopefully it will stick then

more options

Yippee! It worked! And thank you so much for your patience with me, philipp! Best greetings from Austria, Alf Bear