This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

A folder has disappeared from Local Folders (Thunderbird)

  • 1 respuesta
  • 2 tienen este problema
  • 12 visitas
  • Última respuesta de reedie19

reedie19
reedie19
more options

I added two emails to a sub-folder in Local Folders and the sub-folder has now vanished. A search for the emails can't find them. Info that may be relevant:

  • I accepted an automated suggestion to compact my folders after filing the emails and before discovering the foder was lost.
  • The Local Folders Disc Space is set to 'Don't delete any messages'
I added two emails to a sub-folder in Local Folders and the sub-folder has now vanished. A search for the emails can't find them. Info that may be relevant: * I accepted an automated suggestion to compact my folders after filing the emails and before discovering the foder was lost. * The Local Folders Disc Space is set to 'Don't delete any messages'

Todas las respuestas (1)

reedie19
reedie19 Autor de la pregunta
more options

I may have solved this. I suspect under some conditions there's a fault with the 'Compact Folders' process. The alert 'Do you wish to compact all local and offline folders to save disc space? This will save about xy.z MB' appears every time I move an email from the inbox to a local folder. On the occasions I lost my folder I'd accepted this. Since the latest loss I've stopped accepting the 'compact' invitation and not experienced further losses.