This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox crashes when it opens

  • 3 respuestas
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de dpiquette

dpiquette
dpiquette
more options

Hello,

Since the update to Firefox 57.0 When Firefox is opened, it crashes giving me an application error. I cannot get it to work. It won't work in safe mode or with add-ons disabled. I uninstalled it and re-installed it.

Thanks, Dan

Hello, Since the update to Firefox 57.0 When Firefox is opened, it crashes giving me an application error. I cannot get it to work. It won't work in safe mode or with add-ons disabled. I uninstalled it and re-installed it. Thanks, Dan

Solución elegida

OMG!!! I am back in business!!!! I have my Firefox back!

Thank you so much. The problem is fixed in the beta version.

Thanks again, Dan

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (3)

philipp
philipp
  • Moderator
more options

hi dan, which antivirus product are you using & is the crash still occurring when you try upgrading to firefox 58 beta? https://www.mozilla.org/firefox/channel/desktop/

dpiquette
dpiquette Autor de la pregunta
more options

I'm using Kaspersky Endpoint Security 10. I will try it now.

Dan

dpiquette
dpiquette Autor de la pregunta
more options

Solución elegida

OMG!!! I am back in business!!!! I have my Firefox back!

Thank you so much. The problem is fixed in the beta version.

Thanks again, Dan