We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't I use Firefox?

  • 2 respuestas
  • 1 tiene este problema
  • 6 visitas
  • Última respuesta de philipp

more options

Every time I open Firefox I get the following error message: Application Error, The exception Breakpoint, A Breakpoint has been reached., (0x80000003) occured in the application at location 0xe3604b9e., Click on OK to terminate the program.

I'm located in China and trying to run the English version.

Every time I open Firefox I get the following error message: Application Error, The exception Breakpoint, A Breakpoint has been reached., (0x80000003) occured in the application at location 0xe3604b9e., Click on OK to terminate the program. I'm located in China and trying to run the English version.

Todas las respuestas (2)

more options

Up Date your Video Card Drivers. Is the usual solution. Give that a try.

Please let us know if this solved your issue or if need further assistance.

more options

hi, in case this is crashing on an older lenovo notebook, please see if the 32bit version of firefox available fromhttps://www.mozilla.org/en-US/firefox/all/ works better for you.