We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Spam Pop up!

more options

I had this pop up soon after installing Firefox. I've no idea where this has come from http://firefox. loyalty- program. online /pop/firefox/index.html?ip=122.57.17

I had this pop up soon after installing Firefox. I've no idea where this has come from http://firefox. loyalty- program. online /pop/firefox/index.html?ip=122.57.17

Modificadas por James el

Todas las respuestas (2)

more options

This is not from Mozilla or the Firefox web browser from say www.mozilla.org/firefox/all/

Mozilla does not do surveys for insert prizes like iPhones etc.

This may have been due to a Ad on some site that targeted some Firefox users as Yahoo pages have been a common place in last months.

more options

How long have you had your current set of add-ons? Some of them may not be as trustworthy as one would hope. I suggest disabling all but the most essential for 24 hours to see whether that helps.

You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. Then cast a critical eye over the list on the right side. Any extensions Firefox installs for built-in features are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything suspicious or that you just do not remember installing or why? If in doubt, disable (or remove).

Any improvement?