This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I type a url or click an icon either nothing happens or it goes to a blank page. What should I do?

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de FredMcD

more options

I tried uninstalling and reinstalling Firefox but that didn't help. Also ran a virus scan and didn't find anything.

I tried uninstalling and reinstalling Firefox but that didn't help. Also ran a virus scan and didn't find anything.

Todas las respuestas (1)

more options

What's your computer system and Firefox version?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?