Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

wont let me sign in when trying to sync

more options

I am trying to sync my bookmarks. When I try to sign in it tells me my password is invalid. I have to type in the same (correct) password several times to get it to accept the password. Then it says it will send an authorization code to my email. After receiving the code in email, I give the code (I copy and paste it to make sure there are no errors) and the screen reverts back to the sign in page and says "invalid password". This is a cycle that will not end. I do not want to reset my password because it says I could lose my bookmarks. This would defeat the purpose of syncing them. I am a college student and all of my research is bookmarked - years of research. I NEED my bookmarks! HELP!

I am trying to sync my bookmarks. When I try to sign in it tells me my password is invalid. I have to type in the same (correct) password several times to get it to accept the password. Then it says it will send an authorization code to my email. After receiving the code in email, I give the code (I copy and paste it to make sure there are no errors) and the screen reverts back to the sign in page and says "invalid password". This is a cycle that will not end. I do not want to reset my password because it says I could lose my bookmarks. This would defeat the purpose of syncing them. I am a college student and all of my research is bookmarked - years of research. I NEED my bookmarks! HELP!

Todas las respuestas (1)

more options

Can you try running Firefox in safe mode and let me know how it goes? https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode