This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Reinstalling Thunderbird

more options

Had to reinstall Thunderbird as a windows update crashed the pc. When I try to set up my account using the previous email account , says username/password is incorrect. I can open the email account using the same password on the direct site. I coped the folder from windows.old to my program files. Advice on how I can get the "correct" username /password to work plse?

many thxs

Had to reinstall Thunderbird as a windows update crashed the pc. When I try to set up my account using the previous email account , says username/password is incorrect. I can open the email account using the same password on the direct site. I coped the folder from windows.old to my program files. Advice on how I can get the "correct" username /password to work plse? many thxs

Todas las respuestas (1)

more options

Hello helpplse ! I understand your problem. I’m going to give you tips to resolve this problem. First, uninstall any installation of Thunderbid. Then delete all realted thunderbird files on your computer. Try to install Thunderbird again.

Keep me updated on !

Modificadas por user16777907259934209858448046252157554298 el