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Manual download requested by fire fox

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  • Última respuesta de James

Loft
Loft
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This morning at 08:30 AM (South African Time) I was in he process of downloading a movie, when an entire screen popped up. The screen depicted Fire Fox and a manual install button with one flashing arrow on either side of the button in the horizontal position. BTW Could not take a screenshot, would not allow me. All tabs, extensions and my desktop were not accessible.

Just above the button was a window requesting my Firefox username and password. I know firefox updates automatically, and I had never seen this before. I even pressed the windows button on my laptop, which helps to reduce the webpage to a smaller size, this did not work either, so I opened task manager and ended Fire Fox. I then used c Cleaner and Bit defender to clean up the system.

I reentered Fire Fox, and the same thing recurred, so I used Task manager again.

This time I opened Google Chrome, and accessed Fire Fox help. Well I could not even log in even with 3 x resets of passwords.

I closed GC and did another clean up and retried Fire Fox. This time it indicated 'Cant restore last Session' , so I opted for a new web page, and everything has been normal since.

Please contact me on [removed]

edited email from public and search/spam bots view as you should get emails notifying you of replies to thread.

This morning at 08:30 AM (South African Time) I was in he process of downloading a movie, when an entire screen popped up. The screen depicted Fire Fox and a manual install button with one flashing arrow on either side of the button in the horizontal position. BTW Could not take a screenshot, would not allow me. All tabs, extensions and my desktop were not accessible. Just above the button was a window requesting my Firefox username and password. I know firefox updates automatically, and I had never seen this before. I even pressed the windows button on my laptop, which helps to reduce the webpage to a smaller size, this did not work either, so I opened task manager and ended Fire Fox. I then used c Cleaner and Bit defender to clean up the system. I reentered Fire Fox, and the same thing recurred, so I used Task manager again. This time I opened Google Chrome, and accessed Fire Fox help. Well I could not even log in even with 3 x resets of passwords. I closed GC and did another clean up and retried Fire Fox. This time it indicated 'Cant restore last Session' , so I opted for a new web page, and everything has been normal since. Please contact me on [removed] edited email from public and search/spam bots view as you should get emails notifying you of replies to thread.

Modificadas por James el

Todas las respuestas (2)

Shadow110
Shadow110
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Please edit your email out of your question or it will be grabbed by spam-bots or people as this is a public forum.

Please use more than 1 scanner as each uses diff tech :

Save your Report and google each before deleting anything as do not want to delete something you need, If need help :

Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.

James
James
  • Top 25 Contributor
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This was Not from Mozilla or the Firefox web browser as it was likely a opened tab from a bad Ad on a website due to malvertising.

Firefox updates are only done by download from mozilla.org like say www.mozilla.org/firefox/all/

And by internal software updates (with a .mar file) and never by a update file from a website, especially not from a random weird url.

https://support.mozilla.org/en-US/kb/update-firefox-latest-version

More recently there has been some occurrences of Fake "Firefox requires a manual update" pages that looks like image below. They try to trick people into installing what was actually a malicious extension often with FF in the name. Many of these fake update extensions have been added to blocklist in last while. addons.mozilla.org/blocked/

If you were to install this fake extension then you would likely have to start Firefox in safe-mode so you can get in the Addons Manager to uninstall the extension you just installed. One of the things these fake extensions form this page does is keep people from viewing the Addons Manager.