This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I keep getting the message "Not responding" and I can't move, delete, send, or get new messages.

  • 3 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de user01229325

more options

It seems like Thunderbird is overloaded - it locks up and I get the message "Not responding". I have to wait sometimes a minute or two, sometimes longer, before I can proceed to scroll thru my messages or delete a message (the functions most affected) but sometimes to reply or forward. It looks up my entire email.

It seems like Thunderbird is overloaded - it locks up and I get the message "Not responding". I have to wait sometimes a minute or two, sometimes longer, before I can proceed to scroll thru my messages or delete a message (the functions most affected) but sometimes to reply or forward. It looks up my entire email.

Todas las respuestas (3)

more options

Start your computer in safe mode with network support and see if Thunderbird works normal.

more options

I wasn't sure how to put my computer in safe mode. I looked it up on the web, but I'm not able to follow their instructions. It doesn't seem to be happening as much recently, so maybe I can live with it.

more options

Starting in safe mode should not be that difficult. The process depends on your operating system. Safe mode starts up without your antivirus and that is the usual case of what you describe.