Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Some email is gibberish in gmail

more options

This only appears to have started recently.

It's an email I've sent from Mailchimp and I'm receiving it into my gmail account, but not to my gmail email address.

Every word shows up as a question mark in a box. I've now seen it in another email I've received, not from me.

What is causing this and how do I resolve?

Thanks.

This only appears to have started recently. It's an email I've sent from Mailchimp and I'm receiving it into my gmail account, but not to my gmail email address. Every word shows up as a question mark in a box. I've now seen it in another email I've received, not from me. What is causing this and how do I resolve? Thanks.

Solución elegida

The ? or A in boxes instead of actual characters problem usually is associated either with (A) a particular font being corrupt, or (B) using a third party font manager which stores fonts in a location on disk that Firefox does not make accessible for websites. In those cases, a fallback typeface is used, which often just has symbols.

To check whether it is (B), could you try the "sandbox" setting change mentioned in this thread to see whether it's that issue: https://support.mozilla.org/questions/1197246

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (3)

more options

Solución elegida

The ? or A in boxes instead of actual characters problem usually is associated either with (A) a particular font being corrupt, or (B) using a third party font manager which stores fonts in a location on disk that Firefox does not make accessible for websites. In those cases, a fallback typeface is used, which often just has symbols.

To check whether it is (B), could you try the "sandbox" setting change mentioned in this thread to see whether it's that issue: https://support.mozilla.org/questions/1197246

more options

Thank you! I made that change and it's all working.

more options

Thanks, Jam. Most likely this issue is related to using a "third party" font manager (for example, Suitcase Fusion, RightFont, FontBase).

The developers are gathering information about the font managers Firefox users are using so they can accommodate nonstandard font file locations without users having to lower their sandbox security level.

Can you provide any more information about what you use?