This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not load. I click on the icon and nothing happens.

  • 2 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de Elton123

more options

Nothing happens when I click on the icon. I try to reload the program but It says the program is already running. It tell to close it.

Nothing happens when I click on the icon. I try to reload the program but It says the program is already running. It tell to close it.

Solución elegida

hi, this is often a symptom of malicious software being active on a system. so next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (2)

more options

Solución elegida

hi, this is often a symptom of malicious software being active on a system. so next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

more options

Thank you. It solve my problem