This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My inbox emails have been deleted using a Bitdefender Utility programme; how can I recover and re-instal them?

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de Toad-Hall

more options

I installed an 2018/9 copy of Bitdefender Total Security recently, and used their Utility section to tidy up files on my pc. The Utility listed Thunderbird items to delete( I don't know what was listed as I didn't take a note), which I then deleted. The Utility program then deleted all my inbox emails. Bitdefender emailed to say that I could use RECUVA to retrieve the deleted emails. I installed RECUVA, ran the program, and a Thunderbird emails.zip file.

Where do I copy this zip file within Thunderbird to see if these are the deleted emails?

I installed an 2018/9 copy of Bitdefender Total Security recently, and used their Utility section to tidy up files on my pc. The Utility listed Thunderbird items to delete( I don't know what was listed as I didn't take a note), which I then deleted. The Utility program then deleted all my inbox emails. Bitdefender emailed to say that I could use RECUVA to retrieve the deleted emails. I installed RECUVA, ran the program, and a Thunderbird emails.zip file. Where do I copy this zip file within Thunderbird to see if these are the deleted emails?

Todas las respuestas (1)

more options

Create folder on desktop call it eg: TBrecover Put zip file in that folder and then unzip the file to see contents. Post an image of what you see when the zip file is unzipped.