This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sign-in data is not being accepted by support.mozilla.org

  • 4 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de KenPepper

more options

I 'am' signed into Firefox browser. My information (email address, UID, P/W) were accepted and confirmed by email. I attempted to sign into Mozilla Support but my sign-in information is being rejected. To submit this support request, I had to create an account. When I entered my user name, it was rejected as being too short, but it is the one I signed into the browser with. I have tried several times to reset the password but have never received a p/w reset email even though the email address is the same one I received the "Confirm new sign-in to Firefox" email through. Windows 10 is up-to-date.

There are no "educated guesses" in the link provided through the link below.

I 'am' signed into Firefox browser. My information (email address, UID, P/W) were accepted and confirmed by email. I attempted to sign into Mozilla Support but my sign-in information is being rejected. To submit this support request, I had to create an account. When I entered my user name, it was rejected as being too short, but it is the one I signed into the browser with. I have tried several times to reset the password but have never received a p/w reset email even though the email address is the same one I received the "Confirm new sign-in to Firefox" email through. Windows 10 is up-to-date. There are no "educated guesses" in the link provided through the link below.

Solución elegida

Todas las respuestas (4)

more options

Firefox Sync and the accounts on this support site are not the same. You cannot use your Sync password for this support site, nor the other way around.

Apologies for any confusion

more options

Do you have a specific question we can help you with?

more options

Solución elegida

So you were trying to use your Firefox account https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts to login on support.mozilla.org ?

An account for support.mozilla.org is only used on support.mozilla.org

more options

The answer is what I figured out. However, it doesn't tell me why I never got a password reset email or why, all of a sudden, I was in even though my sign-in had been rejected. Whatever, I finally got in. That's what matters.